Refund Policy

Thank you for shopping with CAMSOUL.STORE. We value your trust and strive to provide high-quality security products. If you are not completely satisfied with your purchase, please review our Refund Policy below.

1. Refund Eligibility

Refunds may be approved under the following circumstances:

  • You received a damaged product.

  • You received a defective or non-functional product.

  • You received the wrong item.

  • The product cannot be replaced due to stock unavailability.

  • Your order was cancelled before shipment and payment was successfully received.

All refund requests must be submitted within 7 days of receiving your order.

2. Non-Refundable Items

Refunds will not be issued for:

  • Products damaged due to misuse, improper handling, accidents, or unauthorized repairs.

  • Products returned without original packaging, accessories, or proof of purchase.

  • Products showing signs of physical damage caused after delivery.

  • Clearance, promotional, or final sale items (unless received damaged or defective).

  • Refund requests submitted after the 7-day eligibility period.

3. Refund Request Process

To request a refund:

  1. Contact our customer support within 7 days of receiving your order.

  2. Provide your order number or proof of purchase.

  3. Share clear photos or videos showing the issue with the product.

  4. Our support team will review your request.

  5. If your request is approved, you will receive instructions for the next steps.

Please do not return any product without prior approval from our support team.

4. Inspection of Returned Products

Once the returned product is received, our team will inspect it to verify that it meets the conditions of this Refund Policy.

If approved, your refund will be processed. If the product does not meet the eligibility requirements, the refund request may be declined.

5. Refund Method

Approved refunds will be issued through one of the following methods, depending on the original payment method:

  • Original payment method (where applicable)

  • Bank Transfer

  • Store Credit (if mutually agreed)

Cash on Delivery (COD) refunds, where applicable, will generally be processed via Bank Transfer.

6. Refund Processing Time

Once your refund has been approved, please allow 5–10 business days for the refund to be processed.

Processing times may vary depending on your bank or payment provider.

7. Shipping Charges

  • Original shipping charges are generally non-refundable, unless the refund is due to our error (such as sending the wrong, damaged, or defective product).

  • If applicable, return shipping costs will be handled according to our Return & Exchange Policy.

8. Order Cancellation

Orders may be cancelled before they are shipped.

If an order has already been dispatched, it cannot be cancelled and will instead be handled under our Return & Exchange Policy.

9. Right to Refuse Refunds

CAMSOUL.STORE reserves the right to refuse any refund request if:

  • The claim is fraudulent.

  • The product has been intentionally damaged or misused.

  • The return conditions are not met.

  • False or misleading information has been provided.

10. Contact Us

If you have any questions regarding this Refund Policy, please contact us:

Store Name: CAMSOUL.STORE

Website: https://camsoul.store/

Email: camsoul.store@gmail.com

Phone: +92 333 5169686

Business Address:

Shop no 4 sky tower near waqas biryani Hall Road Lahore.

Customer Support: 24/7

Thank you for choosing CAMSOUL.STORE. We appreciate your trust and are committed to providing quality products and excellent customer service.