Return & Exchange Policy

Thank you for shopping with CAMSOUL.STORE. Customer satisfaction is our priority. If you receive a damaged, defective, or incorrect product, we are here to help.

1. Return & Exchange Eligibility

You may request a return or exchange within 7 days of receiving your order if:

  • You received the wrong item.

  • The product arrived damaged during shipping.

  • The product is defective or not functioning as intended.

  • The item received is different from what you ordered.

To be eligible, the product must:

  • Be in its original condition.

  • Include all original accessories, packaging, manuals, and labels.

  • Show no signs of misuse, physical damage, or unauthorized modification.

  • Be accompanied by proof of purchase (order number or receipt).

2. Non-Returnable Items

Returns or exchanges will not be accepted for:

  • Products damaged due to improper use, negligence, or accidents.

  • Products with missing accessories or original packaging.

  • Products that have been altered, repaired, or modified by unauthorized persons.

  • Requests made after the 7-day return period.

  • Items purchased during clearance or final sale promotions (unless damaged or defective).

3. Return & Exchange Process

To request a return or exchange:

  1. Contact our customer support within 7 days of delivery.

  2. Provide your order number.

  3. Send clear photos or videos showing the issue.

  4. Wait for our support team to review and approve your request.

  5. If approved, we will provide return instructions.

Please do not return any item without receiving approval from our support team.

4. Return Shipping

  • If the return is due to our mistake (wrong, damaged, or defective product), CAMSOUL.STORE will cover the return shipping costs where applicable.

  • If the return is requested for any other approved reason, the customer may be responsible for the return shipping charges.

5. Inspection

All returned items are inspected upon arrival. If the product meets our return eligibility requirements, we will process the exchange or refund accordingly.

6. Exchange Process

If an exchange is approved:

  • A replacement product will be shipped as soon as the returned item has been inspected and approved.

  • If the requested item is unavailable, we may offer an equivalent replacement or issue a refund.

7. Damaged Shipments

If your package arrives visibly damaged:

  • Take clear photos of the package before opening it.

  • Keep all packaging materials.

  • Contact us immediately after receiving the shipment.

This helps us resolve the issue with the courier more efficiently.

8. Right to Refuse

CAMSOUL.STORE reserves the right to refuse any return or exchange request that does not comply with this policy or shows evidence of misuse, tampering, or fraudulent activity.

9. Contact Us

For any return or exchange inquiries, please contact us:

Store Name: CAMSOUL.STORE

Website: https://camsoul.store/

Email: camsoul.store@gmail.com

Phone: +92 333 5169686

Business Address:

Shop no 4 sky tower near waqas biryani Hall Road Lahore.

Customer Support: Open 24 Hours a Day, 7 Days a Week (24/7)